Feverbee Course Australia

Welcome to the Pillar Summit’s Professional Community Management course! We’re thrilled to have you and are looking forward to getting to know you, and your communities, over the next ten weeks.

The course kicks off on Monday 6 August, 2012. Each Tuesday at 11:00am there will be a weekly lesson via webinar that runs for approx 45-60 minutes. The lessons will be recorded, but you’ll able to ask questions and participate if you attend the live session.

In addition to the PDF chapters, each lesson has a recommended reading list to keep you busy! Naturally we have forums for you to discuss specific questions raised in each lesson, and it wouldn’t be a course without testing your knowledge via assignments. The more time you can dedicate to the course, the more value you’ll get. However all webinars are recorded, and you have the PDF lessons to keep. So rest assured if you’re busy juggling work you’ll still have plenty of resources to take away from the course.

On Fridays we have “open clinic” hours where we can chat via phone or skype about your community, the assignments and course topics in general. We also have some special Guest Speakers planned, so stay tuned for more on that.

If you have any questions please contact course Instructor, Alison Michalk on alison@course.feverbee.com.au

To get started – please make a start on Lesson 1′s reading, and head to the forums and tell us about your community.

Thanks for joining us on this journey!


How to Start an Online Community

These lessons teach those new to community management the proven framework for successful community development, including conceptualization and founding members.

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Successful Community Management

These lessons will help you excel in the day-to-day tasks of being a successful community manager. This includes growing membership, increasing participation levels, building relationships with key members and moderation.

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Advanced Community Management

These lessons will ensure you understand the community lifecycle and how to progress your community through each stage of this. You will also learn how to benchmark the health of your community and respond to potential issues impeding its development.

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Feverbee & Richard Millington

Richard is the Founder and Managing Director of FeverBee. Richard’s blog, FeverBee is ranked amongst the top 10 UK marketing blogs and is widely cited as best practice in helping organizations around the world improve their community efforts.

Australian Instructor Alison Michalk is the Director of Quiip, Australia’s leading online community specialists. Quiip provides 24/7 community management services for a range of clients from sensitive not-for-profit communities to social media coverage for global brands.


I had the opportunity to be part of the first intake for The Pillar Summit course in Australia in 2012. The course exceeded my expectations and has given me the skills and knowledge I need to manage and continue the growth of our online community.

Daina Jones, Online Network Coordinator, Breast Cancer Network Australia (BCNA)

The beauty of FeverBee’s course is that it combines social science theories and successful community case studies into one interactive learning programme.

Kirsten Wagenaar, Senior Community Consultant, KREM

The skills taught here are practical, realistic, and mirror actual daily usage.  Whether you are a newly minted community manager, or someone with years of experience looking for a new perspective, this course will be helpful to you.

Philippe Beaudette, Director, Community Advocacy, Wikimedia Foundation, Inc.